Incident Management

Incident Management in IT deals typically with commonly organisational processes to address any interruption or abnormality in IT services.The issues addressed in Incident Management may range from simple interruptions in some minor host on a network to a deep underlying problem affecting a whole backbone and outright attacks to the entire infrastructure. IT- Incidente Management should take into consideration both organisational and technical details when setting out to provide means of resolution.

The goals of Incident-Management processes are 1) to quickly get the defective Configuration Item working again, even if it means patching it up with a workaround while working on a more long-term solution and 2) to minimise the impact on business operations ( as defined in the Service Level Agreement), thus ensuring that the best possible levels of service quality and availability are maintained.

Incidents are documented with the help of trouble tickets, for which the desk help is responsible for handling and monitoring.

According to ITIL v3, an incident is  an unplanned interruption to an IT Service or reduction in the quality of an IT service. ISO 20000 also has a definition of its own concerning incident:

"Any event which is not part of the standard operation of a service and which causes or may cause an interruption to, or a reduction in, the quality of that service."

major Windows fuck-ups # 1 Windows Installer

This is a new series featuring  issues commonly part of what it means to own a windows operating system. If you have ever used anything running on Microsoft Windows, chances are you have being frustrated off your skull at least once in your life. The purpose of this series is to highlight the most common errors one is likely to occur when using windows, along with a possilble solution to the problem.Now onto the first entry on the series:



windows installer: this patch package cannot be opened

Now and then you will want to install a new software programme and you might happen upon thsi error. What this means is that Windows Installer, an essential windows NT component, is damaged and therefore you won't be able to access it in order to either install or uninstall new applications. The following registry key is likely to be damaged:

HKEY_LOCAL_MACHINE\Software\Classes\Installer\Products\DFAD2CEE8555CA04E8C905508C8F018E

All you have to do is open the windows registry keys manager (hit winkey + R, then type in regedit), go to this registry key and then deleted it. restart the computer so it can rebuild the registry file. That should be enough.



Works for: Windows XP.

Warning: any change in the windows registry may result in permanent damage to your system and should thereby be backed up just in case you need to return to the system's original registry state.

Organisations' life cycle

Organisations, like people and services, go through a common life cycle. These determine the expectations and behaviours that characterise each stage of the organisation's life cycle. As they are slightly different from humans, it tends to be less complex with its distinctions becoming truly distinguishable according to its relative cycle:

Growth stage: flirting, infancy, touch-touchy, adolescent and fullness.
Aging stage: aristocracy, incipient bureaucracy, bureaucracy and death.

Growth Stage:

Flirting - basically means that the wannabe enterpreneur is flirting with the idea of having a company. He might at this point be more worried about seeking information about getting started at all than the actual proceedings that come with running a company.

infancy - a company is at its childhood and hardly yields a positive balance. Any revenue generated during its infancy usually goes outright to payment of any expenditure necessary to rise it from the ground.

touch-touchy - the company has ceased from being just an entity struggling to alive on the market and is now actually starting to push its on weight and generating some solid income. Sales and/or services are likely to increase in volume and so an overhaul of the way to conduct business or deliver services may be in order.

adolescence - after having weathered the storm during the touch-touchy stage, inconsistency comes back to haunt the company again.Usually it means that doubts arise in the minds of those at the higher management tier about the future of the company, while at the lower end there may be disputes over what should be done by whom. At it is, a company never becomes stable for long.

fullness - things have come full circle and the company is no longer liable to wobbly spells. It has attained full maturity and now just coasts through the market on good governance and management.

Basic German Sentences

Guten Morgen Good Morning	Guten Tag Hello/Good Day	Guten Abend Good Evening
Gute Nacht Good Night	Tag / Hallo Hi / Hello	Auf Wiedersehen Goodbye
Grüß dich / Grüß Gott! Hello! / Greetings! (Southern Germany & Austria)	Tschüs Bye!	Gehen wir! Let's go!
Bis später See you later	Bis bald See you soon	Bis morgen See you tomorrow
Bitte Please	Danke (schön / sehr) Thank you	Bitte schön You're welcome
Es tut mir leid. I'm sorry	Entschuldigen Sie Excuse me	Verzeihung Pardon me
Wie geht es Ihnen? How are you? (formal)	Wie geht's? How are you? (informal)	(Sehr) Gut / So lala (Very) Good / OK
Schlecht / Nicht Gut Bad / Not good	Es geht./Gut gehts I'm ok. (informal)	Ja / Nein Yes / No
Wie heißen Sie? What's your name? (formal)	Wie heißt du? What's your name? (informal)	Ich heiße... My name is... [I am called...]
Es freut mich. Pleased to meet you.	Gleichfalls. Likewise.	Herr / Frau / Fräulein Mister / Misses / Miss
Woher kommen Sie? Where are you from? (formal)	Woher kommst du? Where are you from? (informal)	Ich komme aus... I'm from...
Wo wohnen Sie? Where do you live? (formal)	Wo wohnst du? Where do you live? (informal)	Ich wohne in... I live in...
Wie alt sind Sie? How old are you? (formal)	Wie alt bist du? How old are you? (informal)	Ich bin ____ Jahre alt. I am ____ years old.
Sprechen Sie deutsch? Do you speak German? (formal)	Sprichst du englisch? Do you speak English? (informal)	Ich spreche (kein)... I (don't) speak...
Verstehen Sie? / Verstehst du?Do you understand? (formal / informal)	Ich verstehe (nicht). I (don't) understand.	Ich weiß (nicht). I (don't) know.
Können Sie mir helfen? Can you help me? (formal)	Kannst du mir helfen? Can you help me? (informal)	Natürlich / Gerne Of course / Gladly
Kann ich Ihnen helfen? May I help you? (formal)	Kann ich dir helfen? May I help you? (informal)	Wie bitte? What? Pardon me?
Wie heißt ___ auf deutsch? How do you say ___ in German?	Wo ist / Wo sind... ? Where is / Where are... ?	Es gibt... There is / are...
Was ist los? What's the matter?	Das macht nichts. It doesn't matter.	Das ist mir egal. I don't care.
Keine Angst! Don't worry!	Ich habe es vergessen. I forgot.	Jetzt muss ich gehen. I must go now.
Ich habe Hunger / Durst. I'm hungry / thirsty.	Ich bin krank / müde. I'm sick / tired.	Ich habe Langeweile. I'm bored.
Ich möchte / Ich hätte gern... I'd like...	Das gefällt mir. I like it.	Prima / Toll / Super! Great / Fantastic!
Gesundheit! Bless you!	Herzlichen Glückwunsch! Congratulations!	Sei ruhig! Be quiet! (informal)
Willkommen! Welcome!	Viel Glück! Good luck!	Schauen Sie mal! / Schau mal! Look! (formal / informal)
Bitte schön? Yes? / What would you like to order?	Was darf es sein? What can I get you? / How can I help you?	Sonst noch etwas? Anything else?
Bitte schön. Here you go.	Zahlen bitte! The check, please!	Stimmt so. Keep the change.
Ich bin satt. I'm full.	Mir ist schlecht. I feel sick.	Es tut mir weh. It hurts.
Ich liebe dich. I love you. (informal)	Du fehlst mir. I miss you. (informal)	Alles ist in Ordnung. Everything is fine.
Wie wäre es mit ... ? How about...?	Was für ein...? What kind of (a)...?	Nicht wahr? [innit?/general tag question]